Alanita Travel

I bought air tickets (emirates airline) through an agent from alanita travels, due to personal emergency I had to cancel the tickets, I called them and enquired the process, they asked to me pay penalty of $750 for cancellation through zelle transfer which I have sent them by Zelle, then agent mentioned that you will get entire refund from airlne of $2727.04 in two weeks of timeframe, in 2 weeks airline refunded partial amount and deducted another $600 from $2727.04,

have been trying to reach out to Alanita travel through email and phone, they don't respond to any email I have sent them multiple times to get my refund, over the phone they just take my phone number and say an agent will call you back but nobody calls me back.

they are so customer unfriendly that after selling tickets don't bother to listen customer, no response in email or taking over the phone, for selling tickets, getting money they will follow up multiple times in a daybut later they don't even talk to customer.

they have charged the cancellation penalty to me but nothing paid to airline so airline charged me again, since these tickets are booked from Alanita travel , airline doesn't want to entertain me directly. now for two tickets,

they have charged me $750 (Alanita travel) $600 (Emirates airline) which is almost 50% 0f my ticket expense.

when I was checking on emirates site , in no situation they charge 50% of cancellation, also to add that tickets were cancelled on 23rd Nov. 2022 in afternoon, well in advance of travel plan ( 29th Nov.

2022 at 10:30 PM EST).

I need my refund of $750 as ticket cancellation charges $600 already deducted by airline, I also believe Alanita travel is asking customers to pay through zelle so somewhere they are manipulating of taxes as well. it's kind of scam of charging double for ticket cancellation and not paying proper taxes to IRS.

I had a really bad experience with Alanita travels and I wouldn't recommend them to my friends and family. They are not reliable & transparent at all.

They are cheaters.

Until you make the reservation through them, they are all very friendly and try to be very helpful. After that they try their best to scam you and take additional money from you.

They hide many things from you during the booking. They won't tell you the ticket they are booking whether it's refundable or nonrefundable.

For instance, I had to reschedule my ticket that they booked through UA. When I reached out to UA they said it's through some agent and they won't be able to provide any information.

So when I reached out to the Alanita representative, the person was very rude and not helpful.

On top of that they mentioned tickets are nonrefundable ,

but they said they will help with rescheduling and I have to pay the fare differences.

When I compare the ticket price on the UA website , it's comparatively low what the agency is asking to pay.

When I tried to further explain my case, the representative was rude and hung up.

I generally don't write the reviews in google, but the experience was so bad as well as reading other reviews in google confirms the same. I want to make sure others don't have an impact like me and hence I wanted to drop this note.

Please suggest if there is any way I can file a fraud case against them.

Alanita Travel - They are not reliable & transparent at all.

They just trick customers. Booking a ticket with them is a waste of time.

They charge for the same ticket 3 times. I was fortunate that I noticed early(credit card email notification) and then claimed for a refund. It was a waste of 5-10 hours( multiple calls to check whats going on). They gave reasons that happened due to a backend system glitch.

They were not transparent and used to share false information. I booked the ticket with them a couple of times. Last year my daughter's ticket I put on hold and then canceled it. They charged a cancellation fee $350.

Almost 1.5 months passed still I haven't received my refund. I checked with Airline. The airline confirmed that they have sent the refund to Alanita's travel. I have been following up with them regularly.

They told me a refund cheque will send to you on top priority. I almost lost hope and then I thought let's find their physical location. Sept last week, I visited their Frisco branch 2 weeks back. They promised me that the check would be ready and you can collect it from the Frisco branch on 4th Oct 2022.

Still refund is pending. I am just giving my feedback and sharing my experience.

Very worst fellows on the earth they don't have any shame they will loot their own customer no other agency will charge like them but they will do it bcz you contacted them that's it it's more than enough to loot you guys

I'm an employee of this stupid company

CEO Anita Hyd Branch Manager Kumar and Edward they doomed my salary amount more than (20k) when I'm trying to reach them everyone kept my both numbers in block list and no response to my 100's of email this is the way they treat to their own employee and forget about your tickets they will loot you guys like anything

*** you will die like a road side dogs not evening dog won't come to you at that time

Guys be aware from them...

Fraud people